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Units and People

Open Organization to manage the company hierarchy, department heads, and team membership. Units define manager scope and connect people with team queues, goals, projects, and sales work.

Last reviewed September 19, 2026

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Organization hierarchy with expandable units, department actions, and people management entry points. Enlarge
Organization hierarchy with expandable units, department actions, and people management entry points. Fictional Acme demo · Captured September 19, 2026 · Select Enlarge for full resolution

How to create a department or team

  1. Open Organization.
  2. Select add department at the root level or under an existing parent unit.
  3. Enter name and optional description.
  4. Search and add existing users as members if needed.
  5. Create the unit. It appears in the hierarchy and can receive tasks, projects, goals, and deals.

How to add a person to a unit

For an employee or external contractor who should accept their own invitation, use Settings -> Users -> Add people and select an initial team. The Organization page also has a direct account-creation workflow for authorized administrators:

  1. Open Organization and choose the target unit.
  2. Select add person.
  3. Enter name, email, and password or generated passphrase.
  4. Optionally set the person as department head.
  5. Create the user. They become part of the unit and can receive tasks.

Unit detail tabs

Open a department and use Overview, People, History, or Tasks to investigate its work. Check the task date range when the visible board differs from the department total. Enlarge
Open a department and use Overview, People, History, or Tasks to investigate its work. Check the task date range when the visible board differs from the department total. Fictional Acme demo · Captured September 19, 2026 · Select Enlarge for full resolution

Overview

Summarizes unit completion, child units, active work, blocked work, and unassigned tasks.

People

Shows team members with task completion and performance cards.

Tasks

Shows the unit task queue in kanban or list mode.

History

Shows six months of task completion by person and sales performance where applicable.

Compare workload and completed work

Compare like-for-like periods and responsibilities. Task counts, completion percentages, and sales values are starting points for a discussion about scope, capacity, dependencies, and missing records. They are not a standalone ranking of people's ability or effort.

  1. Open Organization.
  2. Select the department or sales unit you want to analyze.
  3. Switch to People to compare current completion and assigned work.
  4. Switch to History to compare six-month task completion by person.
  5. For sales units, compare won value and won count across team members.
  6. Select a person to open the person detail page and inspect their tasks, goals, and contribution.
People tab helps managers compare team members and open person-level drilldowns. Enlarge
People tab helps managers compare team members and open person-level drilldowns. Fictional Acme demo · Captured September 19, 2026 · Select Enlarge for full resolution
Use History to compare recorded monthly completions, checking each person's workload and responsibilities before drawing conclusions. Enlarge
Use History to compare recorded monthly completions, checking each person's workload and responsibilities before drawing conclusions. Fictional Acme demo · Captured September 19, 2026 · Select Enlarge for full resolution
Open a person from the team view to inspect their assigned work and goal context before discussing a workload or completion signal. Enlarge
Open a person from the team view to inspect their assigned work and goal context before discussing a workload or completion signal. Fictional Acme demo · Captured September 19, 2026 · Select Enlarge for full resolution
Still have a question?

Contact support or ask your organization administrator.